We ship directly from Japan to over 50 countries. Here's everything you need to know.
All orders are processed within 1-2 business days before being handed to the carrier.
7-14 business days delivery to most destinations worldwide.
Earn a free Umaibo for every $10 you spend. The more you buy, the more you get!
Every order comes with tracking so you can follow your package from Japan to your door.
All products ship directly from Japan, ensuring maximum freshness and authenticity.
Orders placed before 2:00 PM JST on business days are typically processed the same day. Orders placed on weekends or Japanese holidays will be processed on the next business day. During peak seasons, processing may take an additional day.
We want you to be completely happy with your order. Here's our return policy.
Due to the nature of food items, we cannot accept returns on products that have been opened or consumed.
If your order arrives damaged or contains the wrong items, contact us within 48 hours with photos and we'll arrange a replacement or refund.
Approved refunds are processed to your original payment method within 5-7 business days.
Enter your order number and email to see real-time tracking information.
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