Shipping & Returns

From a Tokyo shelf to your door

Every order is packed by hand in Hachioji and sent with Japan Post, tracked the whole way. Here is exactly what that costs, how long it takes, and what happens if something arrives wrong.

Live Japan Post rates

What will it cost to reach you?

Pick a country for a real quote on a 1kg box.

Delivery window

0–0 days

Typical airmail to most destinations. EMS express lands in 2–8 days; surface mail is cheapest but can take months.

Tracked

Every parcel carries a tracking number, emailed the moment it ships.

Free treat

0 Umaibo

Free with every $10 you spend. Added automatically.

Ships worldwide

Tracked delivery to 0 countries, including the UK.

AfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaArubaAscensionAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBosnia and HerzegovinaBrazilBritish Virgin IslandsBruneiBulgariaCambodiaCanadaCayman IslandsChadChileChinaColombiaCook IslandsCosta RicaCroatiaCuraçaoCyprusCzech RepublicDemocratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEritreaEstoniaEthiopiaFalkland IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaGabonGeorgiaGermanyGhanaGibraltarGreeceGrenadaGuadeloupeGuatemalaGuernseyGuineaGuinea-BissauHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIsraelItalyIvory CoastJamaicaJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaAfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaArubaAscensionAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBosnia and HerzegovinaBrazilBritish Virgin IslandsBruneiBulgariaCambodiaCanadaCayman IslandsChadChileChinaColombiaCook IslandsCosta RicaCroatiaCuraçaoCyprusCzech RepublicDemocratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEritreaEstoniaEthiopiaFalkland IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaGabonGeorgiaGermanyGhanaGibraltarGreeceGrenadaGuadeloupeGuatemalaGuernseyGuineaGuinea-BissauHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIsraelItalyIvory CoastJamaicaJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatvia

LebanonLiberiaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaltaMartiniqueMauritaniaMauritiusMexicoMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigeriaNorth MacedoniaNorwayOmanPakistanPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalQatarRomaniaRéunionSaint Christopher and NevisSaint HelenaSaint LuciaSaint VincentSamoaSan MarinoSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSouth AfricaSouth KoreaSpainSri LankaSurinameSwedenSwitzerlandSão Tomé and PríncipeTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurks and CaicosTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVietnamLebanonLiberiaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaltaMartiniqueMauritaniaMauritiusMexicoMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigeriaNorth MacedoniaNorwayOmanPakistanPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalQatarRomaniaRéunionSaint Christopher and NevisSaint HelenaSaint LuciaSaint VincentSamoaSan MarinoSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSouth AfricaSouth KoreaSpainSri LankaSurinameSwedenSwitzerlandSão Tomé and PríncipeTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurks and CaicosTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVietnam

US orders

American customs duties are prepaid by us before dispatch, so nothing extra is owed on delivery. You'll get an invoice covering items, shipping and import fees before we send it.

Processing and dispatch

All orders are processed within 1-2 business days before being handed to the carrier.

Processing time

Orders placed before 2:00 PM JST on business days are typically processed the same day. Orders placed on weekends or Japanese holidays will be processed on the next business day. During peak seasons, processing may take an additional day.

Returns

We want you to be completely happy with your order. Here's our return policy.

Food Products

Due to the nature of food items, we are unable to accept returns. If your order arrives damaged or contains the wrong items, see below — we'll arrange a replacement or refund.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong items, contact us within 48 hours with photos and we'll arrange a replacement or refund.

Refund Processing

Approved refunds are processed to your original payment method within 5-7 business days.

Need to track an order?

Enter your order number and email to see real-time tracking information.

Track Your Order