Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You can pay securely with a credit or debit card via Stripe. You'll receive an order confirmation email as soon as your order is placed.

We process orders quickly, so changes are only possible within a short window. If you need to modify an order, contact us as soon as possible at hello@japanesekonbini.com. Once an order has entered processing, we're unable to make changes.

Yes! We ship to over 50 countries worldwide. Shipping rates and delivery times vary by destination. You can see the shipping cost for your country at checkout before completing your purchase.

Standard shipping typically takes 7-14 business days depending on your location. Orders are processed within 1-2 business days before being handed to the carrier.

Shipping costs are calculated at checkout based on your destination and package weight. We use Japan Post for all shipments, with options ranging from Economy to EMS Express.

We ship to over 50 countries across North America, Europe, Asia-Pacific, and beyond. If your country is available, it will appear in the dropdown at checkout. If you don't see your country listed, contact us and we'll look into adding it.

Once your order ships, you'll receive a tracking number via email. You can also track your order any time on our Track Order page at /track-order using your order number and email address.

Absolutely. Every product is sourced directly from Japan. We work with trusted suppliers and ship items straight from Japanese convenience stores and supermarkets. What you receive is the real deal.

Most products have Japanese packaging, as they are imported directly from Japan. We provide English translations of key details including product descriptions, ingredients, and allergen information on every product page.

We list known allergens for every product on its product page. Common allergens in Japanese snacks include wheat, soy, milk, eggs, and peanuts. If you have a severe allergy, please review the allergen information carefully or contact us before ordering.

We primarily focus on year-round staples that you can order again and again. Occasionally we stock seasonal or limited-time items, which are clearly labelled. Our core catalogue is designed to be reliably available.

Due to the nature of food products, we cannot accept returns on opened items. If your order arrives damaged or you received incorrect items, please contact us within 48 hours of delivery and we'll make it right.

We're sorry to hear that. Please email us at hello@japanesekonbini.com within 48 hours of receiving your order. Include photos of the damaged items and packaging, and we'll arrange a replacement or refund.

If you're eligible for a refund, it will be processed to your original payment method within 5-7 business days. You'll receive an email confirmation when the refund has been issued.

You can check out as a guest without creating an account. However, creating an account lets you track your orders, save your shipping address, and manage your wishlist for a faster checkout experience.

Click "Forgot password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see it, check your spam folder.