Privacy Policy

At Japanese Konbini, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact us. This includes:

• Name and email address
• Shipping and billing address
• Payment information (processed securely by Stripe — we never store your full card details)
• Order history and preferences
• Communications you send to us (e.g. support emails)

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages viewed.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your questions and support requests
• Send marketing emails if you have opted in (you can unsubscribe at any time)
• Improve our website and services
• Prevent fraud and maintain security

Data Storage & Security

Your data is stored on secure servers. We use industry-standard encryption (TLS/SSL) to protect data transmitted between your browser and our servers. Access to personal data is restricted to authorised personnel only.

While we take all reasonable measures to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our website. Essential cookies are required for the site to function. Analytics cookies help us improve your experience and are only used with your consent.

Third-Party Services

We work with trusted third-party services to operate our store:

• Stripe— for secure payment processing. Stripe's privacy policy applies to payment data they handle.
• Cloudflare— for website hosting, performance, and security.
• Email providers— for transactional and marketing emails.

We do not sell your personal information to third parties.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@japanesekonbini.com.